- Join one of Australia’s voted ‘Best Places to Work’
- Lead and inspire a close-knit team!
- Excellent benefits on offer including competitive remuneration!
The Opportunity
Our client is a worldwide technology leader who is seeking a go-getter looking to start their corporate career. This is a fantastic opportunity to join a globally recognised business as a Team Leader within the Customer Service division.
As an energetic, bubbly and approachable individual, you will love the chance to work for a company that values making a difference as much as they value their employees, with benefits including childcare assistance, extra paid leave systems and more! In this role you will be managing a tight-knit team of Customer Service professionals who you will drive and motivate on a day-to-day basis, both locally and remotely.
The Responsibility
As the Team Leader, your responsibilities will include but are not limited to;
- Ensure the success and development of individual team members;
- Manage the roster across the Customer Care Team;
- Organise team meetings in collaboration with the Customer Care Leadership Team;
- Generate and analyse reports to provide feedback and progress of KPI’s for the team and Customer Care Manager;
- Handle day-to-day escalations;
- Ensure business partnership model is upheld and relationships are managed.
The Candidate
The ideal candidate will have 2-5 years experience in a management position. You will inspire, motivate, and build the team with your people management skills, approachable nature, and bubbly personality. If you come from a background of customer service management and are a natural high achiever – please apply!
The Next Steps
If this sounds like the perfect opportunity for you, please apply with an updated CV today! Alternatively, please contact Alana Chapman on 0477 009 590 for a confidential discussion.
