- Support the Customer Experience Team in a key operational role
- Deliver outstanding service to corporate and individual clients
- Plenty of responsibility & growth | CBD office + WFH flex
The Opportunity
Our client is a well-established professional services firm located in the CBD, renowned for its strong market reputation and impressive client portfolio. The team is close-knit, high-performing, and seeking an experienced, confident Customer Experience Specialist to join them. This is a varied and dynamic role, providing end-to-end support across the full customer lifecycle and ensuring exceptional service delivery.
Given the collaborative nature of the team, there is significant scope to take ownership of processes, further develop an HR skillset and contribute to continuous improvement initiatives, making this a highly visible and impactful role.
The Responsibility
As a Customer Experience Specialist, your responsibilities will include:
- Acting as the first point of contact for clients and workers, managing onboarding requirements, queries, and issue resolution
- Coordinating worker administration including document management, compliance checks, and database maintenance
- Supporting payroll, invoicing, and other operational services to ensure accurate and timely delivery
- Managing HR escalations, including terminations, performance management, and ad hoc queries
- Maintaining workplace health & safety records and Workcover matters
- Preparing and distributing client reporting and analysis as required
- Supporting marketing communications and initiatives, including newsletters and client updates
The Expertise
The successful candidate will have 2+ years’ experience in customer service, HR administration, contractor management, or a related field. You will bring exceptional communication skills, a proactive approach, and strong organisational ability. Advanced MS Office skills, experience with CRM systems, and a meticulous attention to detail are essential.
You are solutions-focused, flexible, and thrive in a fast-paced environment where no two days are the same. Knowledge of payroll, recruitment, or compliance regulations is highly desirable.
The Next Step
If this role aligns with your experience and career objectives, please apply via the link. Victoria Lister is managing the search and will respond to candidates progressing to the next stage.
About Assistant Sydney
Here at Assistant Sydney, our sole focus is to partner with organisations and executives to attract the very best office support talent.
Our ambition is to be recognised as the most respected office support recruitment firm in Australia. We build personal relationships with the best Office Support talent across Australia, recruiting positions ranging from Reception through to Executive Assistants on a temporary and permanent basis.
