- Newly created role with the opportunity for one to make it their own.
- Lead a high-performing team as their manager and mentor.
- Employer of choice offering a great office space, excellent salary, and benefits.
The Opportunity
Are you passionate about delivering exceptional client experiences as soon as someone enters the building and until they leave? This is your chance to lead a high-performing Guest Relations team in a dynamic, ASX-listed property and funds management firm. In this role, you’ll shape and enhance the client journey within a premium corporate environment, ensuring a seamless and memorable experience for both internal and external stakeholders. If you thrive in a collaborative and fast-paced setting, this is the perfect opportunity to make a lasting impact.
The Responsibility
As the Client Experience Lead, you will:
- Oversee and manage all aspects of Guest Relations, ensuring a first-class experience for visitors and staff.
- Lead, inspire, and develop a dedicated team, fostering a culture of excellence and hospitality.
- Manage the seamless operation of client-facing spaces, ensuring they are well-maintained, safe, and welcoming.
- Oversee all on-site events and engagement activities, offering creative and cost-effective solutions.
- Work closely with key stakeholders and vendors to deliver premium service and hospitality experiences.
- Drive sustainability initiatives and contribute to continuous process improvement.
The Expertise
We’re looking for a people-focused leader with a minimum of 5 years’ experience in a hospitality or client experience leadership role. Along with, proven expertise in managing corporate client spaces, events, and food & beverage services, ideally within a corporate setting for at least 2 years; strong leadership and team development skills, and demonstrated prior management experience, with a passion for mentoring and inspiring others. Stylistically, we are looking for someone with a proactive and adaptable approach, who can multitask, thrives in fast-moving environment, has exceptional communication and stakeholder management skills, and lastly, a genuine passion for customer service, hospitality, and creating unforgettable experiences.
If you’re ready to elevate the client experience and make a real impact, we’d love to hear from you.
The Next Step
If you would like further information on this opportunity please call Isabella Armati on 0417 937 303 for a confidential discussion. Alternatively, apply online with an updated resume today!
About Assistant Sydney
Here at Assistant Sydney, our sole focus is to partner with organisations and executives to attract the very best office support talent.
Our ambition is to be recognised as the most respected office support recruitment firm in Australia. We build personal relationships with the best Office Support talent across Australia, recruiting positions ranging from Reception to Executive Assistants on a temporary and permanent basis.
