for your interview

Many Office Support professionals find the prospect of interviewing daunting. The vast majority are accustomed to being behind the scenes, prompting and preparing the executives of a company.

This is your personal moment to shine – and could be a determining factor for your career. Therefore we would encourage you to prepare for an interview, the same way you would for a board meeting, business presentation or office relocation. Be thorough, keep it simple where possible, and don’t leave too much room for error.


The organisation:

  • Understand the organisation in detail. When did they originate? How have they grown since? 
  • Assess their turnover (if listed), headcount and locations.
  • What are their key products and services? How do they differentiate themselves?
  • What is their ownership structure? Are they a private company, public company,
    not for profit, statutory authority or government organisation?
  • Review the available company information from the organisation’s website, LinkedIn profile, annual reports and ‘Google News’.
  • Be aware of key competitors
  • Review available company information from the organisation’s website, linkedin, annual reports and google
  • Write down a list of questions you might have about the organisation.

The position:

  • Understand the key responsibilities of the role and what their expectations of you will be.
  • Obtain a copy of the position description and ensure you raise with us any concerns you have about your competency to fulfil the role.
  • Think about what you personally have achieved that will align well with this position and be worthy of highlighting.
  • Write down a list of questions you might have about the position.

The Interview:

  • Arrive early, and be seated ready to meet your interviewer 10 minutes in advance.
  • Present yourself in a manner that best reflects the organisation, referring to dress-code and attitude.
  • Shake their hand, and build rapport. Don’t be too personal, but don’t rush straight into business.
  • Ensure you are provided with the opportunity to explain your background and provide context to your skill-set so that the interviewer can assess you. If they do not naturally prompt you in a direction which allows this, attempt to circle back the conversation towards the areas of your experience in which you want to highlight.
  • Provide concise and simple answers to questions, highlighting the ‘big picture’. The interviewer will ask follow up questions if they want more detail.
  • Behavioural based interview questions may arise – and this is an opportunity for you to highlight your achievements. Follow the STAR approach describe the Situation, then the Task, Action, and Result.
  • Make sure you have questions for the interviewer at the end. This will demonstrate your interest and evidence of preparation and allow the two-way dialogue to continue to flow.